Shipping policy

Below is a professional, complete, and brand-consistent Shipping Policy for EcoWash Pakistan.
It matches the tone and standards of top Pakistani ecommerce brands and fits naturally with the Terms of Service you shared.

✅ EcoWash – Shipping Policy (Pakistan)

Effective Date: 2025

Thank you for shopping with EcoWash Pakistan. This Shipping Policy explains how and when your order will be delivered.

🟩 1. Shipping Coverage

EcoWash currently ships nationwide across Pakistan, including:

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar)

  • All towns & villages supported by our partner couriers

If your location is not serviceable, our team will contact you to arrange an alternate solution.

🟩 2. Delivery Timeframes

Delivery time depends on your city and courier conditions.

📍 Major Cities:

1–3 working days

📍 Other Cities & Towns:

3–5 working days

📍 Remote / Village Areas:

4–7 working days

Working days exclude Sundays and public holidays.

Delays may occur due to:

  • Weather conditions

  • Courier operational issues

  • Strike, political disturbance, or road closure

  • High-volume sale seasons (11.11, 12.12, Ramadan, Eid, etc.)

🟩 3. Shipping Charges

Shipping fees may vary based on promotions or courier pricing changes.

  • Standard Shipping Fee: Displayed during checkout

  • Free Shipping: May apply during special offers or for orders above a specific amount

  • Any shipping discounts will be clearly communicated on the website or social media pages

🟩 4. Order Processing Time

Orders are processed within 24 hours after placement.

Processing includes:

  • Order confirmation

  • Packaging

  • Quality check

  • Courier handover

Orders placed after 6 PM are processed the next business day.

🟩 5. Cash on Delivery (COD) Orders

For COD orders:

  • The courier will collect payment at the time of delivery

  • Customers must provide a reachable phone number

  • Refusing a COD parcel without valid reason may result in account limitations

Repeated COD refusal may lead to blocking future Cash on Delivery service.

🟩 6. Prepaid Orders

We offer prepaid payments via:

  • Debit/Credit Cards

  • Bank Transfer

  • Mobile Wallets (depending on availability)

Prepaid orders are prioritized for shipping.

🟩 7. Tracking Your Order

Once your order is dispatched, you will receive:

  • A tracking number

  • Courier name

  • Tracking link (if available)

Tracking may take 12–24 hours to update after dispatch.

🟩 8. Incorrect Address or Failed Delivery

EcoWash is not responsible for delays caused by:

  • Wrong/incomplete address

  • Unreachable phone number

  • Recipient unavailable at delivery time

If a parcel returns to us due to incorrect information, re-shipping charges may apply.

🟩 9. Damaged or Missing Items

If your parcel arrives damaged or items are missing:

  • Take clear photos/videos immediately

  • Contact our customer support within 24 hours

  • Do NOT dispose of packaging until the issue is resolved

We will assist in replacement or compensation according to our Return & Refund Policy.

🟩 10. Contact Information (Updated)

For any shipping-related queries, you may contact us at:

📧 info@ecowashpk.com
📞 0318-4549899